VSR Systems, a premier warehouse management provider, relies on xByte Cloud to support their fully cloud-based operations. With their warehouse management system running entirely on servers in the xByte Cloud, VSR depends on the team from xByte Cloud to maintain seamless functionality and uptime—a critical factor for their success.
Running a cloud-based warehouse management system, VSR requires a dependable infrastructure and access to specialized expertise to resolve any issues swiftly. “We live and die by uptime," said Witt Schenck, Product Manager at VSR Systems. "If our system goes down, even for a few minutes, my phone instantly starts ringing. We need a team we can trust to keep everything online.”
In addition to uptime, VSR needed expert support for technical troubleshooting. As a company of developers, they wanted to focus on building their software without getting bogged down in system administration or server management. Additionally, they needed reliable VPN connections to support printing from xByte Cloud servers directly into various warehouse networks, a setup that can be tricky when warehouses lack dedicated tech teams.
VSR chose xByte Cloud because of their exceptional expertise and commitment to customer service. Schenck explained, “We're software developers, not system admins. We don't want to manage servers or troubleshoot performance issues. xByte Cloud handles all of that for us. If something unusual comes up, I shoot them a message, and within ten minutes, I have a response—and it's right 99.9% of the time.”
Upgrading systems was also seamless with xByte Cloud. “Our previous hosting provider was outdated by decades, but with xByte Cloud, we upgraded everything right away. Their team anticipated any debugging issues we encountered and provided quick solutions, whether it involved ColdFusion, SQL Server, or other technologies.”
For VSR's VPN needs, xByte Cloud stepped in to bridge the gap for warehouses without IT support. "VPN setups for printing can be challenging with warehouse networks, but xByte Cloud guided each setup, often taking on the work directly," Schenck said.
Since partnering with xByte Cloud, VSR Systems has experienced uninterrupted uptime. "I haven't had a single minute of downtime in over a year,” Schenck said. “My phone hasn't rung once with anyone asking, ‘Is the site down?' It's been fantastic.”
xByte Cloud's hands-on support and expertise have allowed VSR to focus on developing and delivering their software without the usual operational concerns. “From every angle, xByte Cloud checks every box. We'd recommend them to anyone without hesitation,” Schenck concluded.
VSR Systems' Warehouse Management System (WMS) was created out of a clear need for a better warehouse software solution, particularly for any SKU based product. The client base of the WMS encompasses everything from socks to shower doors. Built by Witt Schenck and a team of seasoned developers, the WMS emerged as a fully integrated, flexible, and task-driven system designed specifically to handle the complexities of warehouse management.
The WMS is highly intuitive, using a task-based workflow that not only makes processes clear but also ensures comprehensive audit tracking. This enables users to easily trace each action taken—from receiving items to shipping—answering questions like "Who did what and when?" This clarity is invaluable in a warehouse environment, as Schenck noted, "The minute I explain our task-based system in demos, I see the light bulb go off. It eliminates the usual tail-chasing and confusion around tracking inventory."
With robust audit tracking, a flexible architecture, and comprehensive data accessibility, VSR Systems' WMS stands out as a sophisticated yet user-friendly solution, tailored for the unique demands of warehouse environments.
xByte Cloud is a leading provider of fully managed cloud services, specializing in mission-critical applications and services. Their team of expert engineers offers comprehensive support, maintenance, installation, and configuration, allowing businesses to focus on growth without the complexities of cloud management.
With a commitment to transparency, xByte Cloud provides predictable, fixed monthly pricing, eliminating concerns over variable charges for usage or bandwidth. Their U.S.-based support team is available 24/7/365, ensuring prompt assistance from knowledgeable professionals. This dedication to customer service has earned them a reputation for reliability and excellence.
xByte Cloud offers a diverse portfolio of products and services, including Windows and Linux cloud servers, ColdFusion hosting, high-availability solutions, and disaster recovery. They also provide specialized services such as AI servers and HIPAA-compliant hosting, catering to a wide range of business needs. By leveraging decades of expertise, xByte Cloud delivers tailored solutions that meet the unique requirements of each client.