Challenge
In late 2023, Thin Air Web's long-time hosting provider announced that they could not transfer IPs as
previously promised, requiring Thin Air Web to manually update IP addresses for their entire client base.
This revelation came just weeks before a critical deadline, leaving little room to maneuver. “When we
received the news from our hosting provider, we were shocked,” said Marc Terrien, President of Thin Air
Web. “But we knew xByte Cloud had the expertise and track record to help us navigate this challenge
successfully.”
- Unexpected hosting provider changes: disrupted plans for a seamless migration.
- Tight timeline: Less than 20 days to migrate over 250 client accounts.
- High stakes: Clients required 100% uptime to maintain operations.
The Solution
To address the urgent challenge, Thin Air Web reached out to xByte Cloud, confident in their ability to
deliver. “xByte Cloud's team stepped in immediately and gave us peace of mind,” Marc explained. Their rapid
response ensured that within hours, the process was underway. “By the end of the week, the most critical parts
of the migration were already completed,” he added.
Leveraging their ColdFusion expertise and robust infrastructure, xByte Cloud provided Thin Air Web with the
tools and support needed to complete the migration seamlessly.
- Immediate support: xByte Cloud responded within hours of Thin Air Web's request.
- Fast server setup: Three new servers were operational within 48 hours.
- Seamless client migrations: Enabled quick and efficient transfer of accounts.
- Customized tools: Thin Air Web developed a client management system to streamline DNS
updates.
The xByte Cloud Difference
xByte Cloud's fully managed hosting solutions and ColdFusion expertise were key factors in Thin Air Web's
successful migration. The team's commitment to customer support and technical excellence made a critical
difference in a high-pressure situation. Marc highlighted this point, stating, “Their expertise allowed us to
focus on contacting our clients and ensuring they experienced no disruptions.”
- Rapid response times: Provided solutions within hours, enabling Thin Air Web to act
swiftly.
- ColdFusion expertise: Offered invaluable support for Thin Air Web's ColdFusion-based
operations.
- Reliable infrastructure: Ensured stability and uptime throughout the migration.
- Collaborative approach: Partnered with Thin Air Web to overcome challenges efficiently.
Results
The collaboration with xByte Cloud resulted in Thin Air Web not only meeting but exceeding their migration
deadline. The team's efficiency and expertise ensured the process was completed a week early, all while
maintaining uninterrupted service for their clients. “The speed, reliability, and expertise of xByte Cloud's
team were truly remarkable,” Marc noted. “Not only did they help us complete the migration ahead of schedule,
but they also ensured that our clients experienced zero downtime. That's the kind of partner every business
needs.”
- Successful migration: Completed ahead of the November 1 deadline.
- Zero client downtime: Maintained uninterrupted service, meeting their clients' 100%
uptime requirements.
- Streamlined operations: Improved client management and DNS update processes.
- Enhanced reliability: Strengthened their hosting platform with xByte Cloud's
infrastructure.
- Ongoing support: Thin Air Web values xByte Cloud's continued guidance and ColdFusion
expertise, enabling them to focus on delivering exceptional service to their clients.
About Thin Air Web
Founded in 2005, Thin Air Web specializes in ColdFusion-based web solutions, serving a diverse portfolio of
clients across industries. Their commitment to long-term relationships and custom solutions has made them a
trusted partner for businesses seeking robust and reliable web development. Thin Air Web's expertise extends
to IDX solutions for real estate offices, leveraging their technical acumen to deliver high-quality services.
Over the years, Thin Air Web has expanded its capabilities to include innovative solutions tailored to the
unique needs of their clients. Their team of experienced professionals is dedicated to staying ahead of
industry trends, ensuring that their customers always benefit from the latest advancements in technology.
About xByte Cloud
xByte Cloud is a leading provider of fully managed cloud services, specializing in mission-critical
applications and services. Their team of expert engineers offers comprehensive support, maintenance,
installation, and configuration, allowing businesses to focus on growth without the complexities of cloud
management.
With a commitment to transparency, xByte Cloud provides predictable, fixed monthly pricing, eliminating
concerns over variable charges for usage or bandwidth. Their U.S.-based support team is available 24/7/365,
ensuring prompt assistance from knowledgeable professionals. This dedication to customer service has earned
them
a reputation for reliability and excellence.
xByte Cloud offers a diverse portfolio of products and services, including Windows and Linux cloud servers,
ColdFusion hosting, high-availability solutions, and disaster recovery. They also provide specialized services
such as AI servers and HIPAA-compliant hosting, catering to a wide range of business needs. By leveraging
decades of expertise, xByte Cloud delivers tailored solutions that meet the unique requirements of each
client.
