Maryland transitions six on-Prem servers to the cloud with ZERO downtime

The Challenge

Maryland PSC was facing a persistent challenge with one of their ColdFusion servers, which crashed daily in their on-premises environment. Although the issue was isolated to this single server, the daily downtime disrupted operations and raised concerns about the resilience of their broader infrastructure. Additionally, the PSC's IT team recognized the need for a scalable, secure environment that could meet their high standards for compliance and availability.

The xByte Cloud Difference

The team from xByte Cloud demonstrated its expertise and commitment from the outset, addressing Maryland PSC's needs through a blend of technical consultation, strategic solutions, and hands-on support. In the words of Maryland PSC's Director of IT, the xByte Cloud team distinguished itself as “the very best,” bringing a high degree of technical mastery and professionalism to every stage of the project.

The xByte Cloud team's efforts transformed an isolated troubleshooting engagement into a full migration, implemented with precision and no service disruption. Key components of their solution included:

Secure Cloud Infrastructure
Deployed a private cloud environment meeting rigorous security and compliance standards, complete with a next-gen firewall and VPN.

Modernized Servers
Provisioned Windows servers running the latest versions of essential software, including Windows Server, Microsoft SQL, and ColdFusion.

Comprehensive Backup and Recovery
Established nightly full disk image backups and VM replicas for disaster recovery.

Continuous Monitoring and Support
24/7/365 monitoring of critical components, with a dedicated team of Level 3-4 engineers available for on-demand support.

Seamless Migration with Zero Downtime
By keeping data synchronized across environments, xByte Cloud enabled a seamless migration, transitioning six physical servers to the cloud without any disruption to Maryland PSC's services.

Results

The expertise and dedication of the xByte Cloud team allowed Maryland PSC to transition smoothly to a secure, scalable cloud environment, achieving several key outcomes:

Enhanced Stability and Reliability
The initial server issue was fully resolved, and PSC now benefits from continuous uptime in xByte Cloud's resilient infrastructure.

Improved Security Compliance
xByte Cloud's solution incorporates advanced security protocols, including next-generation firewalls and strict access controls, meeting PSC's regulatory requirements.

Resilient Disaster Recovery
Nightly backups and VM replicas ensure data resilience, offering peace of mind with reliable recovery options.

Increased Efficiency
With xByte Cloud's around-the-clock support, Maryland PSC's IT team can now focus on strategic projects instead of routine infrastructure management.

Reflecting on the collaboration, Maryland PSC's leadership noted the team's remarkable combination of technical skill, responsiveness, and professionalism, underscoring the depth of expertise that xByte Cloud brought to the partnership. The team's consistent “speed of action” and disciplined work ethic set a new standard for Maryland PSC, enabling them to operate with confidence in a secure and modernized environment.

About Maryland Public Service Commission

The Maryland Public Service Commission is the regulatory authority overseeing Maryland's public utilities, including electricity, gas, telecommunications, and water services. Their mission is to safeguard the delivery of reliable and safe services at fair rates for Maryland residents while promoting energy conservation and supporting renewable resources. Learn more at https://www.psc.state.md.us/.

About xByte Cloud

xByte Cloud is a leading provider of fully managed cloud services, specializing in mission-critical applications and services. Their team of expert engineers offers comprehensive support, maintenance, installation, and configuration, allowing businesses to focus on growth without the complexities of cloud management.

With a commitment to transparency, xByte Cloud provides predictable, fixed monthly pricing, eliminating concerns over variable charges for usage or bandwidth. Their U.S.-based support team is available 24/7/365, ensuring prompt assistance from knowledgeable professionals. This dedication to customer service has earned them a reputation for reliability and excellence.

xByte Cloud offers a diverse portfolio of products and services, including Windows and Linux cloud servers, ColdFusion hosting, high-availability solutions, and disaster recovery. They also provide specialized services such as AI servers and HIPAA-compliant hosting, catering to a wide range of business needs. By leveraging decades of expertise, xByte Cloud delivers tailored solutions that meet the unique requirements of each client.